Data is not uploaded to Spotlight Cloud for some accounts. Getting message "Failed to create new subscription"

Incident Report for Spotlight Cloud

Resolved

This incident has been resolved.

Posted Aug 14, 2022 - 10:25 EDT

Update

We are continuing to investigate this issue.

Posted Aug 11, 2022 - 06:14 EDT

Update

We are continuing to investigate this issue.

Posted Aug 11, 2022 - 06:13 EDT

Update

We are continuing to investigate this issue.

Posted Aug 11, 2022 - 06:11 EDT

Investigating

We are currently investigating this issue.

Posted Aug 11, 2022 - 06:10 EDT

This incident affected: Website, Data Collection and Backend services (Identity Service).